About CaliforniaColleges.edu

• What is CaliforniaColleges.edu?
• What's the difference between Partner and Basic Accounts?

Account Management

• Student Accounts

  • Can I edit or delete my Student Account information, like my ID number?
  • Can I still use my Student Account once I’m in college? 
  • Do I need a Student Account?
  • How do I add a second email to my Student Account?
  • How do I connect an adult to my Student Account?
  • I think I had a Student Account before, but I’m not sure. Can I create a new Student Account? 
  • I'm homeschooled or go to a private school. Can I create a Student Account?
  • I’m a college student trying to register for an account, but my college isn’t listed. How do I find my college? 
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• All Accounts

  • How do I reset my Student Account password?
  • I got an “Access Denied” red error flag. What can I do?
  • I need to reactivate my account. I had an account, or I remember someone setting one up for me, but now I can’t sign in. What do I do?

• Parent Accounts

  • Can another parent/adult create a separate account and connect to the same student? 
  • What if my child’s school isn’t listed? 

• Educator Accounts

  • Can a third party have an account at our district/school? 
  • How do I edit my Educator Account information (e.g., name, email, etc)?
  • How do I register my Educator Account?
  • I moved to a different school. How can I update my Educator Account?
  • I oversee multiple schools. How can I add all of my schools to my Educator Account?
  • What is the difference between Educator Account user roles?
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  • Student Account Management

    • How can I export my student lists?
    • How can I see which of my students have registered their accounts?
    • How do I create a Partner Student Account?
    • How do I create Basic Student Accounts?
    • How do I give other educators access to select students?

  • Educator Account Management

    • Can I delete an Educator Account?
    • Can I edit another educator’s account information?
    • How do I create an account for another educator?
    • How do I reset another educator’s password?

General Questions

• Do you have video tutorials? 
• Do you offer print materials?
• I still can't find what I'm looking for. Who do I contact?
• Is the content available in Spanish or other languages?
• What's the difference between Partner and Basic Accounts?

Student Tools

• Do you have video tutorials? 
• Does coursework from the Academic Planner migrate to Cal State Apply?
• How do I fill out college applications with CaliforniaColleges.edu? 
• How do I learn about financial aid?
• How do I plan my classes and add grades to My Plan? 
• How do students download and upload documents to CaliforniaColleges.edu?
• How do students launch a college application from CaliforniaColleges.edu (CCC, CSU, UC)?
• How do students launch a financial aid application from CaliforniaColleges.edu (FAFSA/California Dream Act Application)?
• How do students plan their courses using the Academic Planner?
• I’m a senior. How do I fill out my FAFSA or California Dream Act Application for financial aid?
• Once a term is complete, what happens to planned courses?
• What are A-G requirements?
• What can students search for on CaliforniaColleges.edu?
• What happens to students’ planned courses when they go to high school?
• What information will transfer to Cal State Apply?
• Where do the Search Tools get college, major, and career data?

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Educator Tools

• Are the financial aid lessons AB 2015 compliant?
• Do you have video tutorials? 
• Do you offer print materials?
• How do I access the educator guides/lessons for CCGI’s curriculum?
• How do I assign a Goal, Journal, or Task to my students? 
• How do I assign grade level activities to students?
• How do I best prepare to administer CaliforniaColleges.edu lessons?
• How do students access their lessons?
• Is there a list of all the default tasks by grade level?
• Is there a list of the default goal and journal prompts? 
• What are students' My Tasks?
• What are students’ Your Activities?

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Parent Tools

• Do you have video tutorials? 
• How can I view my child's progress on the financial aid lessons?
• Is the content available in Spanish or other languages?
• What are the benefits of creating a Parent Account on CaliforniaColleges.edu?
• What if I see something that looks wrong on my child’s Student Account? 

College and Career Planning Tools

• How do I plan my classes and add grades to My Plan? 
• How do students download and upload documents to CaliforniaColleges.edu?
• How do students plan their courses using the Academic Planner?
• How do the College and Career Lessons differ from the Financial Aid Lessons?
• How many Life Plans can each student create?
• If a student creates a Life Plan and later decides to remove that career from their Favorites list, will the Life Plan be deleted?
• Once a term is complete, what happens to planned courses?
• What can students search for on CaliforniaColleges.edu?
• What happens to students’ planned courses when they go to high school?
• What if a student chooses to go straight into a career instead of pursuing postsecondary education? How will they reflect this in the Life Planner?
• Where do the Search Tools get college, major, and career data?

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College Application Tools

• Does coursework from the Academic Planner migrate to Cal State Apply?
• How do I fill out college applications with CaliforniaColleges.edu? 
• How do students launch a college application from CaliforniaColleges.edu (CCC, CSU, UC)?
• What are A-G requirements?
• What information will transfer to Cal State Apply?

Financial Aid Tools

• Are the financial aid lessons AB 2015 compliant?
• How do I learn about financial aid?
• How do students access financial aid lessons for previous grades? 
• How do students launch a financial aid application from CaliforniaColleges.edu (FAFSA/California Dream Act Application)?
• I’m a senior. How do I fill out my FAFSA or California Dream Act Application for financial aid?

Educator Reporting Tools

• How can I see the status of a student’s progress through the financial aid lessons?
• What reports are available to educators in the Educator Dashboard?
• What student activity can I see with my Educator Account?

Technical Requirements

• Are there any locally installed applications or apps required to use CaliforniaColleges.edu? 
• Are there any software or plugins required?  
• Can CaliforniaColleges.edu be linked within our district portal? 
• Do you support Single Sign-On (SSO)?
• Do you support the One Roster API for roster uploads?
• Does your site use Adobe Flash or HTML5?
• How much bandwidth do I need to use the platform? 
• The date and time are correct on my computer so why am I still receiving a time zone error message?
• What are account password requirements?
• What are some reasons why my students may experience slowness while taking the Career Assessments?
• What does my IT department need to know?
• What internet browsers are supported by the platform?
• What is my password if I register or Sign In with Google? 
• Why am I not receiving password reset or verification code emails?
• Why did I receive a time zone error message? 
• Why do you support only Chrome, Safari, and Edge browsers?
• Why isn’t the page working like it’s supposed to?

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